Food & Dining
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Leisure & Wellness
Food & Dining
Events & Activities
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About Cocoon Boutique Hotel
About The Manor at Camp John Hay
To be a world class chain of resorts and hotels which are choice destinations of recreational, leisure, and business travelers
To provide a caring and delightful hospitality environment and service to all our recreational, leisure and business clientele.
In fulfilling this vision and mission, we fully commit to the following principles:
1. Because they are our reason for being, we should always accord our Clients with the highest attention in order to meet their needs and expectations.
2. Our most valued assets are our Staff so much so that we ensure that they are properly trained and equipped to perform their duties.
3. We honor the trust placed upon us by our Investors so that we must endeavor to maintain the viability and financial growth of the institution.
4. As we regard our Suppliers as business partners, we closely collaborate with them to continually improve on our products and services.
5. We consider our Competitors as drivers to compel us to continually improve on our standard operating practices and bring us always to the next higher plain of customer service.
6. Our Community is the environment and the society we operate in, and that we have an interest in contributing to its economic and social developments.
Information collection We collect and maintain information that you enter on our Website or give us in any other way (collectively, "Personal Information"). You can choose not to provide certain information, but you may not be able to enjoy all the features of our Website and services provided by Atlantis. Personal Information we learn from you helps us to personalise and continually improve your online experience. Here are the types of Personal Information that we collect: ? Personally identifiable information e.g. Name, gender, date of birth, nationality, country of residence; ? Contact information e.g. address, email address and phone numbers; ? Technical information e.g. IP address.
When you interact with applications created by Atlantis, we may collect information about your location and mobile device. The information may be used to provide you with location-based services such as search results and marketing content. You may decline to share your Personal Information with us, or disable location services on your mobile device at any time.
Use of information collected Generally, we use your Personal Information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services.
In the event there is a transaction problem/issue, we will notify you via email based on the Personal Information which you provided to us through our booking engine. In addition to this, your Personal Information will be used for the purposes of sales, marketing or cross-marketing of products and services, investigation of claims and inquiries, check-in, refund, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.
If our client/hotel is subscribed to our Loyalty Program and you elected to be a member, you will also be a participant in the Atlantis Loyalty Programme In such cases, your Personal Information will also be used to administer your membership and offer you the perks which you are eligible under this programme.
Sharing of Information Collected We may process and disclose your Personal Information with Atlantis Group, our subsidiaries and affiliates and/or third parties, such as credit card verification providers, data analytics, marketing agency, immigration authorities, safety and security personnel, parties which have business or contractual dealings with Atlantis and its subsidiaries or affiliates, and other third party who is able to demonstrate that you have explicitly consented to the disclosure of your Personal Information by us to such third party.
Your Personal Information may also be disclosed or transferred to any of Atlantis actual and potential assignee, transferee or acquirer (within or outside Philippines) (including our affiliates and subsidiaries) or our business, assets or group companies, or in connection with any corporate restructuring or exercise including the our restructuring to transfer the business, assets and/or liabilities.
Furthermore, Atlantis Group will jointly use Personal Information as well as cookies for the purposes as described in “Use of information collected” and “Cookies” respectively.
Whenever required by law, we will disclose your Personal Information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly.
As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realise this business aim, we will from time to time appoint, authorise or contract with strategic business partners. Your Personal Information may be disclosed to these business partners, authorised or contracted third parties, service providers or advertisers to make available promotions, offers, products or services, which may or may not belong to us but relate to the products or services you have elected to obtain from us.
However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services which are relevant to your transaction with us, or that you have selected or marked as interested in your member profile, will be shared with the respective business partners, service providers or third parties.
In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.
Atlantis does not sell or rent any of your Personal Information on our Website to any other parties. Atlantis may share anonymous and/or aggregated information about all our users with third parties.
Data Storage The headquarters of Atlantis is located in Philippines. However, we may transfer and store your Personal Information on our servers located overseas. Such transfers are necessary pursuant to our contract with data subject and/or our contract(s) with the relevant third parties. Atlantis will secure the storage in compliance with the minimum security measures prescribed under the Philippine Data Privacy Act of 2012, its regulation and standards.
Data subject consent Atlantis or any third party service providers engaged by us will obtain your consent to collect and use your Personal Information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required. Where required by law, Atlantis will adopt an ‘opt-in' policy to obtain your express written consent when collecting your Personal Information. You may be asked, for example, to sign a form or tick a box.
In most instances, it is obligatory for you to provide us with your Personal Information in order to allow us to satisfy your request or provide you with the service that you have requested for.
However, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from Atlantis.
Access to and Correction of Your Personal Information You may access your Personal Information by logging-in to your Member Profile. We will need your assistance to ensure that Personal Information you provide to us is current, complete and accurate. If there are errors or changes to be made, please contact us and we will work towards either correcting it or discussing alternative actions with you. We will not correct your Personal Information upon request of a third party, unless such third party is able to demonstrate that you have provided the authority to such third party to work with us to correct your Personal Information.
Terms & Conditions
Terms and conditions of the vouchers are as follows:
Voucher can only be used on the specified date of redemption indicated in the Voucher.
The owner of the voucher must present a printed copy of the voucher and his/her valid government-issued ID or school ID for proper identification at the resort.
Voucher is transferable; however, the transferee must submit a letter of authorization from the person who purchased the voucher together with copies of their valid government-issued ID/ school ID.
No rebooking except when there are acts of God / fortuitous events or special events or scheduled special events which may render the The Cocoon Boutique Hotel facilities unavailable for public use on a particular redemption date. The presence of these conditional events is
as determined by The Cocoon Boutique Hotel.
Absolutely no cancellation.
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